Returns Policy

**REVISED RETURNS & GIFT VOUCHER POLICIES**

IN STORE PURCHASES - Our store has now reopened and items purchased in store on or after 15th October 2020 may be returned for exchange or a credit note. Please do not return purchases by post. This does not affect your statutory rights. 

ONLINE PURCHASES - our returns policy has not changed and please follow the instructions below or on the returns form included with your order. Please note there may be a delay in processing your return but we will do our utmost to avoid this. 

If you have any questions regarding our returns policies please email us at [email protected]

GIFT VOUCHERS - at present these cannot be redeemed online. If you have a gift voucher you wish to use please email us at [email protected] and we will assist you.

 


ONLINE RETURNS

We hope you are very happy with your online purchase(s) from Baccus. However, should you wish to return an item to us you will need to complete the appropriate section of the returns form, which will have been enclosed with your order, and post the item(s) to the address specified on the form. Our returns policies are set out below.

All items must be returned in a saleable condition, unworn and undamaged with all product tags and labels intact. In the interests of hygiene, we do not refund or exchange underwear or swimwear. Please note that if the item(s) do not satisfy these conditions, your return will be refused.

We do not offer free returns on exchanges or refunds. If your item is assessed and deemed faulty postage costs up to the value of £10 will be reimbursed.

We recommend that you use a recorded/signed for postage service when returning items to us and obtain a receipt of postage for your records. Baccus is not liable or responsible for your item(s) until they have been received by us.

Exchange

If you wish to exchange your item(s) please complete the appropriate section of the returns form and post the item(s) to the address specified within 14 working days of you receiving the item.

We will endeavour to satisfy your request for an exchange, subject to available stock. If we are unable to satisfy your request a refund will be automatically issued and a confirmation email will be sent to you. Please allow 3 working days, from the receipt of your item, for an exchange to be processed.

Refund

If you are not entirely satisfied with your item and would like a refund please complete the appropriate section of the returns form and post the item(s) to the address specified within 7 working days of you receiving the item.

All refunds will be issued to the original method of payment. Please allow 3 working days, from the receipt of your item, for a refund to be issued. An email will be sent to confirm when a refund has been issued to you. Please then allow 3-5 working days for this to show in your available funds.

Faulty Return

If your item is unfortunately not as it is supposed to be, please complete the appropriate section of the returns form and post the item(s) to the address specified. Upon receipt we will assess the garment(s) and a member of our sales team will contact you accordingly.

IF the item is assessed and deemed faulty we will reimburse postage costs up to the value of £10. Any costs over £10 will not be reimbursed to you. Please ensure you enclose proof of postage costs with your item(s).

 

PLEASE NOTE WE ARE UNABLE TO PROCESS ANY EXCHANGES, RETURNS OR FAULTY RETURNS FOR ONLINE ORDERS IN STORE UNDER ANY CIRCUMSTANCES

 

SEPERATE RETURNS POLICIES APPLY FOR ITEMS PURCHASED IN STORE - SEE YOUR RECEIPT FOR DETAILS

 

There are no products