Please note the deadlines for returns outlined below do not apply for items purchased for Christmas which can be returned up to 8th January 2018 – if you have any queries please email us at [email protected] or call +44(0)1206 570386
We hope you are very happy with your purchase(s) from Baccus. However, should you wish to return an item to us you will need to complete the appropriate section of the returns form, which will have been enclosed with your order, and post the item(s) to the address specified on the form. Our returns policies are set out below.
All items must be returned in a saleable condition, unworn and undamaged with all product tags and labels intact. In the interests of hygiene, we do not refund or exchange underwear or swimwear. Please note that if the item(s) do not satisfy these conditions, your return will be refused.
We do not offer free returns on exchanges or refunds. If your item is assessed and deemed faulty postage costs up to the value of £10 will be reimbursed.
We recommend that you use a recorded/signed for postage service when returning items to us and obtain a receipt of postage for your records. Baccus is not liable or responsible for your item(s) until they have been received by us.
If you wish to exchange your item(s) please complete the appropriate section of the returns form and post the item(s) to the address specified within 14 working days of you receiving the item.
We will endeavour to satisfy your request for an exchange, subject to available stock. If we are unable to satisfy your request a refund will be automatically issued and a confirmation email will be sent to you. Please allow 3 working days, from the receipt of your item, for an exchange to be processed.
If you are not entirely satisfied with your item and would like a refund please complete the appropriate section of the returns form and post the item(s) to the address specified within 7 working days of you receiving the item.
All refunds will be issued to the original method of payment. Please allow 3 working days, from the receipt of your item, for a refund to be issued. An email will be sent to confirm when a refund has been issued to you. Please then allow 3-5 working days for this to show in your available funds.
If your item is unfortunately not as it is supposed to be, please complete the appropriate section of the returns form and post the item(s) to the address specified. Upon receipt we will assess the garment(s) and a member of our sales team will contact you accordingly.
IF the item is assessed and deemed faulty we will reimburse postage costs up to the value of £10. Any costs over £10 will not be reimbursed to you. Please ensure you enclose proof of postage costs with your item(s).
PLEASE NOTE WE ARE UNABLE TO PROCESS ANY EXCHANGES, RETURNS OR FAULTY RETURNS FOR ONLINE ORDERS IN STORE UNDER ANY CIRCUMSTANCES